We use Purolator to ship ground. However, upon receiving the order, we reserve the right to choose, update, or change to any courier or freight service. We will do everything possible to help make your delivery work.
Purolator is experiencing a backlog of deliveries caused by the ongoing Canada Post strike. Out-of-town shipments may take longer than noted on our website. Thank you for your patience!
PLEASE NOTE: Online orders made from Dec 24 - Jan 6 will experience longer than normal ship times due to our holiday hours and closure dates.
WE ONLY SELL AND SHIP ORDERS WITHIN CANADA.
Some restrictions exist by the various couriers that are beyond our control.
These could be caused by, but are not limited to:
- * Size of Product - We cannot ship orders over 48 inches
- * Weight of Product - We cannot ship orders over 50 lbs
- * We cannot ship to PO boxes
- * Marked as Dangerous Goods
- * Product Can't Freeze in Transport - Products that are damaged if frozen are restricted to pick up only from Oct 15 - May 1. We can unrestrict these products case-by-case if the weather cooperates in Calgary and at the final destination. Please call us for assistance
SHIPPING FAQ
Can you ship outside of Canada?
Unfortunately, at this time, we only sell and ship within Canada. We have other stores across Canada that do, so don't hesitate to contact us for assistance.
Why won't my order allow me to proceed with shipping?
Most commonly, the product may be missing a measurement, causing an error in the shipping calculator, so don't hesitate to contact us for assistance. Other reasons could be you're not logged in or haven't entered any addresses yet, an item in the order cannot be shipped due to the possibility of being damaged from freezing, the product selection is too heavy or wide, your shipping address is a PO box, the product selection is dangerous goods, or one of the products in your order can be damaged too easily in transport. If you get an error message indicating a shipping issue when selecting a delivery option and can't rectify the problem, don't hesitate to contact us for assistance.
If you have an account with a courier, we can accommodate most shipping issues we're currently restricted by. Please get in touch with us for details.
I have a courier I would like to use, but there isn't an option for this; how do I proceed?
We can usually accommodate using a courier with whom you have an account. Please contact us before finalizing your order for assistance.
Do you request a signature for delivery?
Orders over $250 before taxes automatically have the signature required selected unless you specify otherwise. If you choose to ship with no signature required, request delivery without a signature, or have an existing Signature Not Required agreement with the carrier, you assume all risk for lost or damaged shipments. The courier will notify you if an order is undeliverable; if you do not respond, they will ship it back to us, and we will try to get a hold of you to arrange another delivery or pick up. You may be responsible for any extra shipping charges that occur. Packages not claimed will be refunded minus the shipping fees.
What happens if my package is lost or damaged?
We cannot claim on your behalf and may not replace lost/damaged goods. Replacing lost or damaged goods is at our sole discretion and will be reviewed based on individual circumstances; we cannot guarantee how various carriers will handle shipments once the product has left our building, and we take every precaution to package your order so it won't be damaged. Please notify us immediately if this has happened to your package. If you choose to ship with no signature required, request delivery without a signature, or have an existing Signature Not Required agreement with the carrier, you assume all risk for lost or damaged shipments.
How can I track my shipment?
You will receive tracking information and in-transit updates by email. Your tracking number can also be found in your order when you log in to the website and go to your account page. You can also contact us; we will be more than happy to help you find this information. Our shipping times are estimates based on regular business days. Holidays and weekends may extend your delivery times. We cannot foresee environmental disasters or weather interfering with transit times.
Do you fraud-check orders?
We check every order for fraud! To reduce delays in processing your order, please ensure your billing information matches the address on your credit card. Orders with incorrect billing addresses, over $1000, or containing high-theft items or other criteria may require an additional ID check before we can process them. You will be notified by email or phone if we need further information from you to proceed with your order.
Can you send a package as a gift?
Yes, we can! Please specify in the shipping requirements section when selecting shipping in your cart, and let us know if you want the package sent as a gift. We will ensure no packing slip or invoice is included in the package. We can also remove any CalFast promotional materials or tape if requested.
Updated: Dec 9, 2024
